By putting in a request through molyrose you are consenting to the terms beneath. We set these arrangements to guarantee that you are completely mindful of our discount and return techniques and methodology. These arrangements are relevant to homegrown (USA) nations.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@molyrose.com
Please note that returns will need to be sent to the following address: Molyrose LLC, 8931 Wilbur Ave, Northridge, CA 91324, United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@molyrose.com

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

  • The goods were purchased in the last 30 days
  • The goods are in the original packaging

The following goods cannot be returned:

  • The supply of goods made to your specifications or clearly personalized.
  • The supply of goods which according to their nature are not suitable to be returned, for example, goods which deteriorate rapidly or where the date of expiry is over.
  • The supply of goods that are not suitable for return due to health protection or hygiene reasons were unsealed after delivery.
  • The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the risk of returning the goods to us. You should send the goods to the following address: Molyrose LLC, 8931 Wilbur Ave, Northridge, CA 91324, United States

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Restocking Fee

We don’t charge a restocking expense on returns.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail at info@molyrose.com or call us at +1 209-796-8849.

Our Contact Information is Posted Below:

BUSINESS Email: info@molyrose.com
Physical Address: 8931 Wilbur Ave, Northridge, CA 91324, United States
BUSINESS Phone +1 209-796-8849